Notes:
“Definition”
“An underlying problem generates symptoms that demand attention. But the underlying problem is difficult for people to address because it is obscure or costly to confront. So people "shift the burden" of their problem to other solutions - well-intentioned, easy fixes which seem extremely efficient. Unfortunately, the easier "solutions" only ameliorate the symtoms; they leave the underlying problem unaltered. The underlying problem grows worse, unnoticed because the symptoms apparently clear up, and the system loses whatever abilities it had to solve the underlying problem.”
“Management Principal”
“Beware the symptomatic solution. Solutions that address only the symptoms of a problem, not fundamental causes, tend to have short-term benefits at best. In the long term, the problem resurfaces and there is increased pressure for symptomatic response. Meanwhile, the capability for fundamental solutions can atrophy.”
Fifith Discipline